All systems operational

Refreshed

Components

Asia East Servers

Operational

Jan 24, 2024
Uptime 100.000 %
Jan 25, 2024
Uptime 100.000 %
Jan 26, 2024
Uptime 100.000 %
Jan 27, 2024
Uptime 100.000 %
Jan 28, 2024
Uptime 100.000 %
Jan 29, 2024
Uptime 100.000 %
Jan 30, 2024
Uptime 100.000 %
Jan 31, 2024
Uptime 100.000 %
Feb 01, 2024
Uptime 100.000 %
Feb 02, 2024
Uptime 100.000 %
Feb 03, 2024
Uptime 100.000 %
Feb 04, 2024
Uptime 100.000 %
Feb 05, 2024
Uptime 100.000 %
Feb 06, 2024
Uptime 100.000 %
Feb 07, 2024
Uptime 100.000 %
Feb 08, 2024
Uptime 100.000 %
Feb 09, 2024
Uptime 100.000 %
Feb 10, 2024
Uptime 100.000 %
Feb 11, 2024
Uptime 100.000 %
Feb 12, 2024
Uptime 100.000 %
Feb 13, 2024
Uptime 100.000 %
Feb 14, 2024
Uptime 100.000 %
Feb 15, 2024
Uptime 100.000 %
Feb 16, 2024
Uptime 100.000 %
Feb 17, 2024
Uptime 100.000 %
Feb 18, 2024
Uptime 100.000 %
Feb 19, 2024
Uptime 100.000 %
Feb 20, 2024
Uptime 100.000 %
Feb 21, 2024
Uptime 100.000 %
Feb 22, 2024
Uptime 100.000 %

Uptime over the past 30 days 100.000 % uptime

Asia Southeast Servers

Operational

Jan 24, 2024
Uptime 99.693 %
Jan 25, 2024
Uptime 100.000 %
Jan 26, 2024
Uptime 100.000 %
Jan 27, 2024
Uptime 100.000 %
Jan 28, 2024
Uptime 100.000 %
Jan 29, 2024
Uptime 100.000 %
Jan 30, 2024
Uptime 100.000 %
Jan 31, 2024
Uptime 100.000 %
Feb 01, 2024
Uptime 100.000 %
Feb 02, 2024
Uptime 100.000 %
Feb 03, 2024
Uptime 100.000 %
Feb 04, 2024
Uptime 100.000 %
Feb 05, 2024
Uptime 99.613 %
Feb 06, 2024
Uptime 98.791 %
Feb 07, 2024
Uptime 100.000 %
Feb 08, 2024
Uptime 100.000 %
Feb 09, 2024
Uptime 100.000 %
Feb 10, 2024
Uptime 100.000 %
Feb 11, 2024
Uptime 100.000 %
Feb 12, 2024
Uptime 100.000 %
Feb 13, 2024
Uptime 100.000 %
Feb 14, 2024
Uptime 100.000 %
Feb 15, 2024
Uptime 100.000 %
Feb 16, 2024
Uptime 100.000 %
Feb 17, 2024
Uptime 100.000 %
Feb 18, 2024
Uptime 100.000 %
Feb 19, 2024
Uptime 100.000 %
Feb 20, 2024
Uptime 100.000 %
Feb 21, 2024
Uptime 99.681 %
Feb 22, 2024
Uptime 100.000 %

Uptime over the past 30 days 99.925 % uptime

EMEA Servers

Operational

Jan 24, 2024
Uptime 100.000 %
Jan 25, 2024
Uptime 100.000 %
Jan 26, 2024
Uptime 100.000 %
Jan 27, 2024
Uptime 100.000 %
Jan 28, 2024
Uptime 100.000 %
Jan 29, 2024
Uptime 100.000 %
Jan 30, 2024
Uptime 100.000 %
Jan 31, 2024
Uptime 100.000 %
Feb 01, 2024
Uptime 100.000 %
Feb 02, 2024
Uptime 100.000 %
Feb 03, 2024
Uptime 100.000 %
Feb 04, 2024
Uptime 100.000 %
Feb 05, 2024
Uptime 100.000 %
Feb 06, 2024
Uptime 100.000 %
Feb 07, 2024
Uptime 100.000 %
Feb 08, 2024
Uptime 100.000 %
Feb 09, 2024
Uptime 100.000 %
Feb 10, 2024
Uptime 100.000 %
Feb 11, 2024
Uptime 100.000 %
Feb 12, 2024
Uptime 100.000 %
Feb 13, 2024
Uptime 100.000 %
Feb 14, 2024
Uptime 100.000 %
Feb 15, 2024
Uptime 100.000 %
Feb 16, 2024
Uptime 100.000 %
Feb 17, 2024
Uptime 100.000 %
Feb 18, 2024
Uptime 100.000 %
Feb 19, 2024
Uptime 100.000 %
Feb 20, 2024
Uptime 99.767 %
Feb 21, 2024
Uptime 100.000 %
Feb 22, 2024
Uptime 100.000 %

Uptime over the past 30 days 99.992 % uptime

Incident history

Server Performance Update

Resolved | Feb 07, 2024 | 15:50 GMT+08:00

On Feb 5th we increased the CPU of the Singapore data center, which caused a downtime from 18:33:31 to 18:39:05 during the update.
On 6th of Feb morning, we experienced a downtime from 08:40:33 AM to 08:44:29 AM.
We decided to revert to the previous state - this generated a second downtime from 08:55:39 AM to 09:09:08 AM.
Since then the system is working well.

Affected components

  • Asia Southeast Servers

Issues with pdf exports

Resolved | Jun 26, 2023 | 09:16 GMT+08:00

Attempts to generate pdf exports containing a high number of images led to a temporary peak in the server RAM usage, resulting in interruptions:
Jun 15, 2023, 17:46:12 - 17:49:12
Jun 15, 2023, 17:57:58 - 17:59:53
Jun 15, 2023, 23:02:05 - 23:03:34
Jun 15, 2023, 23:04:42 - 23:10:00
Jun 15, 2023, 23:11:15 - 23:12:45
We have standardised the restrictions associated with PDF exports across the entire platform to prevent a recurrence of this issue.

Affected components

  • Asia Southeast Servers

Update of SSL certificate

Resolved | Jun 13, 2023 | 15:51 GMT+08:00

The SSL certificate was updated on the server which resulted in a downtime:
Jun 12, 2023, 16:47:00 - 17:01:00
To prevent this from reoccurring, SSL certificate update will not be done during day-shift.

Affected components

  • Asia East Servers

Internal issues with pdf engine

Resolved | Jun 13, 2023 | 15:49 GMT+08:00

Errors occurred in the engine used by the system to convert uploaded pdf files to drawings, causing an interruption:
Jun 6, 2023, 10:56:33 - 11:14:00
We are investigating and monitoring these errors to prevent them from reoccurring.

Affected components

  • Asia Southeast Servers

Short downtimes

Resolved | May 26, 2023 | 17:28 GMT+08:00

Very high usage during the below times which made the service unavailable for some users:
Apr 25, 2023, 14:39:41 - 14:52:08
May 3, 2023, 10:22:01 - 10:33:12
May 23, 2023, 08:05:20 - 08:07:44
We have identified an excessive quantity of data synchronised by some accounts, and we are optimising the data storage to scale better.

Some errors occurred in the engine used by the system to resize images in pdf exports, causing some short interruptions:
May 5, 2023, 08:05:01 - 08:35:47
May 16, 2023, 10:28:34 - 10:39:42
May 23, 2023, 07:58:03 - 08:01:14
We are investigating and monitoring these unexpected errors in order to fix them and recover from them.

Some security updates were installed during the night, leading to brief downtimes:
May 23, 2023, 03:26:30 - 03:29:39
May 23, 2023, 06:21:46 - 06:24:02

Affected components

  • Asia Southeast Servers

Major outage in Asia from Azure

Resolved | Feb 08, 2023 | 04:40 GMT+08:00

Novade services are down in some parts of Asia due to a major outage of Microsoft Azure's servers.
We are actively looking into the issue and will update you as soon as we have more information.

Update from Azure:
Issue Datacenter Cooling Event - Southeast Asia
Issue Summary: Starting around 20:19 UTC on 7 February 2023, a utility power surge in the Southeast Asia region tripped all of the chiller units for one datacenter offline. While working to restore the chiller units, temperatures in the datacenter increased so we have proactively powered down four storage scale units to avoid potential damage to the hardware.
https://status.azure.com/en-us/status

While Azure's outage is still ongoing, we managed to resume services with new servers on Wednesday 8/02 at 4pm SG time

Affected components

  • Asia Southeast Servers

Heavy usage

Resolved | Jan 03, 2023 | 08:00 GMT+08:00

Very high usage during the below times which made the service unavailable for some users.

Dec 6, 2022, 08:18:52-08:33:46 09:00:04-09:17:17
Dec 7, 2022, 08:38:58-08:45:17 08:50:07-09:03:58
Dec 8, 2022, 06:08:29-06:18:19
Dec 13, 2022, 08:29:43-08:34:15 08:56:35-09:01:27
Dec 21, 2022, 18:56:26-19:01:19
Dec 22, 2022, 16:40:13-16:51:45
Dec 24, 2022, 07:14:46-07:32:30
Dec 28, 2022, 14:29:50-14:43:20
Jan 3, 2023, 09:05:01-09:11:20 09:48:25-09:56:44
Jan 4, 2023, 09:43:49-09:48:50

We have identified a series of concurring events and we optimised the code and the setup to scale better.

Affected components

  • Asia Southeast Servers

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