Warnings in some systems

Refreshed

Components

Asia East Servers

Operational

Nov 08, 2023
Uptime 100.000 %
Nov 09, 2023
Uptime 100.000 %
Nov 10, 2023
Uptime 100.000 %
Nov 11, 2023
Uptime 100.000 %
Nov 12, 2023
Uptime 100.000 %
Nov 13, 2023
Uptime 100.000 %
Nov 14, 2023
Uptime 100.000 %
Nov 15, 2023
Uptime 100.000 %
Nov 16, 2023
Uptime 100.000 %
Nov 17, 2023
Uptime 100.000 %
Nov 18, 2023
Uptime 100.000 %
Nov 19, 2023
Uptime 100.000 %
Nov 20, 2023
Uptime 100.000 %
Nov 21, 2023
Uptime 100.000 %
Nov 22, 2023
Uptime 100.000 %
Nov 23, 2023
Uptime 100.000 %
Nov 24, 2023
Uptime 100.000 %
Nov 25, 2023
Uptime 100.000 %
Nov 26, 2023
Uptime 100.000 %
Nov 27, 2023
Uptime 100.000 %
Nov 28, 2023
Uptime 100.000 %
Nov 29, 2023
Uptime 98.341 %
Nov 30, 2023
Uptime 100.000 %
Dec 01, 2023
Uptime 100.000 %
Dec 02, 2023
Uptime 100.000 %
Dec 03, 2023
Uptime 100.000 %
Dec 04, 2023
Uptime 100.000 %
Dec 05, 2023
Uptime 100.000 %
Dec 06, 2023
Uptime 100.000 %
Dec 07, 2023
Uptime 100.000 %

Uptime over the past 30 days 99.944 % uptime

Asia Southeast Servers

Operational

Nov 08, 2023
Uptime 100.000 %
Nov 09, 2023
Uptime 100.000 %
Nov 10, 2023
Uptime 100.000 %
Nov 11, 2023
Uptime 100.000 %
Nov 12, 2023
Uptime 100.000 %
Nov 13, 2023
Uptime 100.000 %
Nov 14, 2023
Uptime 100.000 %
Nov 15, 2023
Uptime 100.000 %
Nov 16, 2023
Uptime 100.000 %
Nov 17, 2023
Uptime 100.000 %
Nov 18, 2023
Uptime 100.000 %
Nov 19, 2023
Uptime 100.000 %
Nov 20, 2023
Uptime 100.000 %
Nov 21, 2023
Uptime 100.000 %
Nov 22, 2023
Uptime 100.000 %
Nov 23, 2023
Uptime 100.000 %
Nov 24, 2023
Uptime 100.000 %
Nov 25, 2023
Uptime 100.000 %
Nov 26, 2023
Uptime 100.000 %
Nov 27, 2023
Uptime 100.000 %
Nov 28, 2023
Uptime 99.795 %
Nov 29, 2023
Uptime 100.000 %
Nov 30, 2023
Uptime 99.561 %
Dec 01, 2023
Uptime 100.000 %
Dec 02, 2023
Uptime 100.000 %
Dec 03, 2023
Uptime 100.000 %
Dec 04, 2023
Uptime 100.000 %
Dec 05, 2023
Uptime 100.000 %
Dec 06, 2023
Uptime 100.000 %
Dec 07, 2023
Uptime 100.000 %

Uptime over the past 30 days 99.978 % uptime

EMEA Servers

Operational

Nov 08, 2023
Uptime 100.000 %
Nov 09, 2023
Uptime 100.000 %
Nov 10, 2023
Uptime 100.000 %
Nov 11, 2023
Uptime 100.000 %
Nov 12, 2023
Uptime 100.000 %
Nov 13, 2023
Uptime 100.000 %
Nov 14, 2023
Uptime 100.000 %
Nov 15, 2023
Uptime 100.000 %
Nov 16, 2023
Uptime 100.000 %
Nov 17, 2023
Uptime 100.000 %
Nov 18, 2023
Uptime 100.000 %
Nov 19, 2023
Uptime 100.000 %
Nov 20, 2023
Uptime 100.000 %
Nov 21, 2023
Uptime 100.000 %
Nov 22, 2023
Uptime 100.000 %
Nov 23, 2023
Uptime 100.000 %
Nov 24, 2023
Uptime 100.000 %
Nov 25, 2023
Uptime 100.000 %
Nov 26, 2023
Uptime 100.000 %
Nov 27, 2023
Uptime 100.000 %
Nov 28, 2023
Uptime 100.000 %
Nov 29, 2023
Uptime 100.000 %
Nov 30, 2023
Uptime 100.000 %
Dec 01, 2023
Uptime 100.000 %
Dec 02, 2023
Uptime 100.000 %
Dec 03, 2023
Uptime 100.000 %
Dec 04, 2023
Uptime 100.000 %
Dec 05, 2023
Uptime 100.000 %
Dec 06, 2023
Uptime 100.000 %
Dec 07, 2023
Uptime 100.000 %

Uptime over the past 30 days 100.000 % uptime

Open incidents

Issues with pdf exports

Monitoring | Jun 26, 2023 | 09:16 GMT+08:00

Attempts to generate pdf exports containing a high number of images led to a temporary peak in the server RAM usage, resulting in interruptions:
Jun 15, 2023, 17:46:12 - 17:49:12
Jun 15, 2023, 17:57:58 - 17:59:53
Jun 15, 2023, 23:02:05 - 23:03:34
Jun 15, 2023, 23:04:42 - 23:10:00
Jun 15, 2023, 23:11:15 - 23:12:45
We have standardised the restrictions associated with PDF exports across the entire platform to prevent a recurrence of this issue.

Affected components

  • Asia Southeast Servers

Internal issues with pdf engine

Monitoring | Jun 13, 2023 | 15:49 GMT+08:00

Errors occurred in the engine used by the system to convert uploaded pdf files to drawings, causing an interruption:
Jun 6, 2023, 10:56:33 - 11:14:00
We are investigating and monitoring these errors to prevent them from reoccurring.

Affected components

  • Asia Southeast Servers

Incident history

Update of SSL certificate

Resolved | Jun 13, 2023 | 15:51 GMT+08:00

The SSL certificate was updated on the server which resulted in a downtime:
Jun 12, 2023, 16:47:00 - 17:01:00
To prevent this from reoccurring, SSL certificate update will not be done during day-shift.

Affected components

  • Asia East Servers

Short downtimes

Resolved | May 26, 2023 | 17:28 GMT+08:00

Very high usage during the below times which made the service unavailable for some users:
Apr 25, 2023, 14:39:41 - 14:52:08
May 3, 2023, 10:22:01 - 10:33:12
May 23, 2023, 08:05:20 - 08:07:44
We have identified an excessive quantity of data synchronised by some accounts, and we are optimising the data storage to scale better.

Some errors occurred in the engine used by the system to resize images in pdf exports, causing some short interruptions:
May 5, 2023, 08:05:01 - 08:35:47
May 16, 2023, 10:28:34 - 10:39:42
May 23, 2023, 07:58:03 - 08:01:14
We are investigating and monitoring these unexpected errors in order to fix them and recover from them.

Some security updates were installed during the night, leading to brief downtimes:
May 23, 2023, 03:26:30 - 03:29:39
May 23, 2023, 06:21:46 - 06:24:02

Affected components

  • Asia Southeast Servers

Major outage in Asia from Azure

Resolved | Feb 08, 2023 | 04:40 GMT+08:00

Novade services are down in some parts of Asia due to a major outage of Microsoft Azure's servers.
We are actively looking into the issue and will update you as soon as we have more information.

Update from Azure:
Issue Datacenter Cooling Event - Southeast Asia
Issue Summary: Starting around 20:19 UTC on 7 February 2023, a utility power surge in the Southeast Asia region tripped all of the chiller units for one datacenter offline. While working to restore the chiller units, temperatures in the datacenter increased so we have proactively powered down four storage scale units to avoid potential damage to the hardware.
https://status.azure.com/en-us/status

While Azure's outage is still ongoing, we managed to resume services with new servers on Wednesday 8/02 at 4pm SG time

Affected components

  • Asia Southeast Servers

Heavy usage

Resolved | Jan 03, 2023 | 08:00 GMT+08:00

Very high usage during the below times which made the service unavailable for some users.

Dec 6, 2022, 08:18:52-08:33:46 09:00:04-09:17:17
Dec 7, 2022, 08:38:58-08:45:17 08:50:07-09:03:58
Dec 8, 2022, 06:08:29-06:18:19
Dec 13, 2022, 08:29:43-08:34:15 08:56:35-09:01:27
Dec 21, 2022, 18:56:26-19:01:19
Dec 22, 2022, 16:40:13-16:51:45
Dec 24, 2022, 07:14:46-07:32:30
Dec 28, 2022, 14:29:50-14:43:20
Jan 3, 2023, 09:05:01-09:11:20 09:48:25-09:56:44
Jan 4, 2023, 09:43:49-09:48:50

We have identified a series of concurring events and we optimised the code and the setup to scale better.

Affected components

  • Asia Southeast Servers

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